Refund policy

Our Philosophy

Each DILEMMA piece is carefully crafted using upcycled materials and limited fabric sources. Due to the unique nature of our garments, we encourage thoughtful purchasing.

However, if something isn’t right, we’re here to help.

Return Window

You may request a return within 14 days of delivery.

To be eligible for a return:

The item must be unworn
In original condition
Free of stains, makeup, perfume or damage
With original packaging and tags (if applicable)

Returns requested after 14 days of delivery will not be accepted.

How to Request a Return

To initiate a return, please email:

hello@dilemma.fr

Include:

Your order number
The item(s) you wish to return

Returns must be approved before being sent back.

Items returned without prior approval will not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer.

We recommend using a tracked and insured shipping method, as DILEMMA cannot be held responsible for lost return parcels.

Original shipping costs are non-refundable.

International Orders

For orders outside the European Union:

Customs duties and taxes are non-refundable.
DILEMMA is not responsible for import fees.
If a package is refused due to unpaid customs charges, return fees may be deducted from the refund.